Refund and Returns Policy – Eshanika Jewellery

We want you to love your purchase. If you’re not satisfied, we’re here to help.

Return Eligibility

We accept returns under the following conditions:

The product is damaged, defective, or not as described.
You notify us within 7 days of delivery.
The item is unused, in its original packaging, and includes all tags, invoices, and certificates (if applicable).

Return Process

We accept returns under the following conditions:

The product is damaged, defective, or not as described.
You notify us within 7 days of delivery.
The item is unused, in its original packaging, and includes all tags, invoices, and certificates (if applicable).

Refunds

Email us at info@eshanikajewellery.com within 7 days of receiving your order.
Mention your Order ID, attach clear photos of the product (if damaged), and explain the issue.
Once approved, we will arrange for return pickup or ask you to ship it back.
After inspection, your refund/replacement will be processed within 5–7 business days.

Non-Returnable Items

Used or worn jewelry
Customized or engraved items
Items without original packaging or documents
Products returned after the return window (7 days)

Shipping Costs

If the return is due to our error (damaged or wrong item), we bear the return shipping charges.
If returned for any other reason, the customer is responsible for shipping charges.

Contact Us

For any return or refund-related questions, feel free to contact:

Eshanika
Bagbera Colony, Road No: 03
Block No: 89/2/3, Nehru Maidan
Post: Tatanagar, District: East Singhbhum
Jamshedpur, Jharkhand – 831002, India
📞 (+91) 9204-817831
📧 info@eshanikajewellery.com